ClariCase – Terms of Service

1.1 These Terms constitute a legally binding agreement between ClariCase (“ClariCase”, “we”, “us” or “our”) and each individual or entity (“User” or “you”) that accesses or uses the Platform or the Services.

1.2 These Terms govern the User’s access to and use of the Platform and all Services offered by ClariCase, including any Subscription Plan, features, content, functionality, communications and related services made available through the Platform.

1.3 By creating an Account, accessing or using the Platform, purchasing a Subscription Plan or otherwise using the Services, the User agrees to be bound by these Terms and the policies expressly incorporated by reference, namely the Privacy Policy, the Refund Policy, the Consent and Permissions Policy, the Platform Role and Legal Services Disclaimer and the Grievance Redressal Policy.

1.4 ClariCase may amend these Terms in accordance with Clause 13.5. Where an amendment materially affects a User’s rights or obligations, ClariCase will give reasonable advance notice and will obtain express consent where Applicable Law so requires. Continued use of the Platform or the Services after the stated effective date may constitute acceptance only to the extent permitted by Applicable Law.

1.5 To the extent ClariCase acts as an intermediary within the meaning of the Information Technology Act, 2000, ClariCase shall periodically inform Users, in the manner and at the frequency required under Applicable Law, of its applicable rules and regulations, these Terms, the Privacy Policy and any material changes to them.

For the purposes of these Terms, the following words and expressions shall have the meanings assigned to them below. Defined terms are arranged alphabetically.

2.1 “Account” means the registered account created by a User to access and use the Platform and the Services.

2.2 “Applicable Law” means all applicable statutes, rules, regulations, ordinances, notifications, judicial decisions, governmental orders and other legally binding requirements in force in the relevant jurisdiction, including the Indian Contract Act, 1872, the Information Technology Act, 2000 and the rules made thereunder, the Consumer Protection Act, 2019 and the rules made thereunder, the Digital Personal Data Protection Act, 2023 and the rules made thereunder (to the extent brought into force), the Advocates Act, 1961 and the Bar Council of India Rules.

2.3 “Case Manager” means a representative of ClariCase (also described on the Platform as a relationship manager or coordinator) responsible for coordinating administrative, operational and case management activities relating to a User’s legal journey through the Platform. A Case Manager does not provide Legal Services or legal advice.

2.4 “ClariCase” means ClariCase Assist Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at BE Block, Flat No. 153 SFS, Janakpuri, West Delhi – 110058, New Delhi, India.

2.5 “Consent and Permissions Policy” means ClariCase’s policy describing purpose-specific notices, consent controls, optional permissions and the methods for withdrawing or modifying them, as amended from time to time.

2.6 “Data Fiduciary”, “Data Principal”, “Data Processor”, “Personal Data” and “Personal Data Breach” shall have the meanings assigned to them under the Digital Personal Data Protection Act, 2023 and the rules made thereunder, to the extent brought into force and applicable.

2.7 “Grievance Redressal Policy” means ClariCase’s policy describing how Users may submit, track and escalate operational, consumer and privacy grievances, as amended from time to time.

2.8 “Independent Lawyer” means an independent legal practitioner enrolled with a State Bar Council under the Advocates Act, 1961, engaged directly by a User through the Platform or otherwise in connection with the User’s legal matter. Independent Lawyers are not employees, partners, agents or representatives of ClariCase.

2.9 “Lawyer Engagement” means the separate professional engagement entered into directly between a User and an Independent Lawyer, ordinarily documented through an engagement letter, vakalatnama or other written terms.

2.10 “Legal Services” means legal advice, legal representation, drafting, review of legal documents, court appearances, legal opinions and any other legal services which may lawfully be provided only by an Independent Lawyer.

2.11 “Platform” means the ClariCase website, mobile applications, software, dashboards, portals and all associated technology through which the Services are made available.

2.12 “Privacy Policy” means ClariCase’s Privacy Policy, as amended from time to time, which describes how ClariCase collects, uses, stores, processes and protects Personal Data.

2.13 “Refund Policy” means ClariCase’s refund, cancellation and subscription policy, as amended from time to time.

2.14 “Service Activation” means the commencement of a material and identifiable service milestone described in the Refund Policy. Confirmation of payment, automatic creation of a dashboard or mere assignment of a Case Manager, in each case without substantive work, does not by itself constitute Service Activation.

2.15 “Services” means the technology-enabled legal journey management and concierge services provided by ClariCase through the Platform, including case coordination, document management, communication tools, coordination with Independent Lawyers, administrative support and other features made available under a Subscription Plan. Services do not include Legal Services.

2.16 “Statutory Rights” means rights and remedies available to a User which cannot lawfully be excluded or restricted by agreement, including rights under the Consumer Protection Act, 2019 and applicable data protection law.

2.17 “Subscription Fees” means the fees payable by a User to ClariCase under the applicable Subscription Plan for access to the Services, excluding any fees payable to an Independent Lawyer.

2.18 “Subscription Plan” means the subscription package selected by a User that determines the scope of Services, Subscription Fees and applicable benefits offered by ClariCase.

2.19 “Third-Party Services” means products, services, software, platforms or technologies provided by third parties that may be integrated with, accessible through or used in connection with the Platform or the Services, including payment gateways, cloud hosting providers, communication services, identity verification providers and approved artificial intelligence providers.

2.20 “User” means any individual or entity that accesses or uses the Platform or the Services.

2.21 “User Content” means all information, documents, files, communications, data, text, images or other material uploaded, submitted, stored, transmitted or otherwise made available by a User through the Platform.

3.1 Account Holder

An Account may be created only by an individual who is at least eighteen (18) years of age and competent to contract under Section 11 of the Indian Contract Act, 1872, or by an entity acting through a duly authorised representative.

3.2 Matters Involving a Minor or a Person Requiring a Guardian

Where a legal matter concerns a minor or a person who is legally represented by a guardian, the Account and the contractual relationship must be created and managed by the parent, lawful guardian or other legally authorised representative. ClariCase may require reasonable evidence of age, identity and authority before processing information or providing access.

3.3 User Representations

By accessing or using the Platform or the Services, the User represents and warrants that:

(a) the information provided to ClariCase is accurate, complete and current;

(b) the User has legal authority to enter into these Terms and, where acting for another person or entity, to bind or validly represent that person or entity;

(c) the User has a lawful basis to provide any Personal Data or documents relating to another person;

(d) the User will comply with these Terms and Applicable Law while using the Platform and the Services; and

(e) the User will not create an Account in the name of a minor or another person without lawful authority.

3.4 Refusal or Restriction of Access

ClariCase may refuse, suspend or restrict access where it reasonably believes that eligibility or authority has not been established, that information provided is materially inaccurate, or that continued access would create a legal, regulatory, security or safety risk. Where reasonably practicable, ClariCase will explain the basis of the decision and provide a reasonable opportunity to cure the issue.

4.1 ClariCase’s Role

(a) ClariCase provides a technology-enabled legal journey management and concierge platform. Its role may include onboarding, administrative coordination, matter organisation, document management, communication tools, reminders, workflow support, customer support and introductions to Independent Lawyers.

(b) ClariCase does not provide Legal Services, does not practise law, and does not act as a law firm, advocate, legal practitioner or legal representative.

(c) ClariCase may verify limited lawyer credentials or availability for administrative purposes, but does not certify, rank or guarantee any Independent Lawyer’s competence, suitability, conduct or the outcome of any matter.

(d) ClariCase does not accept payment from an Independent Lawyer for preferential matching, listing or ranking, and does not describe any Independent Lawyer as the “best”, “top” or “most successful” lawyer.

(e) ClariCase does not solicit legal work on behalf of any Independent Lawyer and does not act as a tout or procure legal business for consideration. Nothing on the Platform is intended to be, or should be construed as, advertisement or solicitation of legal work by any Independent Lawyer.

4.2 Independent Lawyers

(a) Legal Services are provided exclusively by Independent Lawyers acting in their independent professional capacity. Independent Lawyers are not employees, partners, agents, representatives, franchisees or affiliates of ClariCase.

(b) A lawyer-client relationship arises only when an Independent Lawyer accepts the engagement and the User and the Independent Lawyer agree separate Lawyer Engagement terms. The Independent Lawyer may accept or decline any proposed matter.

(c) The Independent Lawyer is solely responsible for conflict checks, professional competence, legal advice, strategy, drafting, filings, representation, court appearances, client-money obligations, fee disclosures and compliance with the Advocates Act, 1961 and the Bar Council of India Rules.

4.3 User Responsibility

The User remains responsible for selecting and engaging an Independent Lawyer, reviewing the Lawyer Engagement terms, giving complete instructions, verifying all material deadlines with the Independent Lawyer, and making decisions concerning legal strategy, settlement and other legal rights.

4.4 Professional Independence and Fees

(a) ClariCase does not direct, supervise or control an Independent Lawyer’s professional judgment.

(b) Legal fees are separately agreed between the User and the Independent Lawyer and, unless a separately disclosed and legally compliant collection arrangement applies, are invoiced and paid directly between them.

(c) ClariCase does not share in professional legal fees, does not charge any commission calculated by reference to such fees, and does not receive consideration contingent upon an Independent Lawyer being engaged or upon the outcome of a matter.

4.5 Confidentiality and Privilege

(a) Communications directly between a User and an engaged Independent Lawyer may be protected by professional confidentiality or legal privilege under Applicable Law.

(b) Communications with ClariCase, Case Managers, support personnel or other operational personnel are protected by contractual confidentiality and privacy safeguards, but do not by themselves create a lawyer-client relationship or attract legal privilege.

(c) Users should avoid disclosing unnecessary privileged or highly sensitive information before an Independent Lawyer has been selected and disclosure has been authorised.

5.1 Subscription Plans

(a) Subject to these Terms and the applicable Subscription Plan, ClariCase shall provide the User with access to the Platform and the Services.

(b) The scope of the Services available to a User depends upon the applicable Subscription Plan.

(c) Certain features, functionality or Services may be available only under specific Subscription Plans.

(d) Nothing in these Terms obliges ClariCase to provide any Service not expressly included within the applicable Subscription Plan.

5.2 Services Included

Depending upon the applicable Subscription Plan, the Services may include:

5.2.1 Platform Administration

(a) onboarding and account setup;

(b) maintenance of case records and matter organisation;

(c) maintenance of documents and document organisation;

(d) maintenance of hearing schedules, timelines, reminders and case tracking;

(e) workflow management and administrative support; and

(f) status updates and case progress monitoring.

5.2.2 Lawyer Coordination

(a) facilitating introductions between Users and Independent Lawyers;

(b) coordinating meetings and consultations;

(c) facilitating communication between Users and Independent Lawyers;

(d) assisting with the exchange of documents and information; and

(e) administrative coordination relating to ongoing legal matters.

5.2.3 Technology Features

(a) secure access to the Platform;

(b) dashboards and matter tracking;

(c) document storage and management tools;

(d) notifications and reminders;

(e) communication features; and

(f) other technology-enabled features introduced by ClariCase from time to time.

5.3 Case Managers

(a) ClariCase may engage employees, contractors, service providers or Case Managers to facilitate delivery of the Services.

(b) Case Managers provide administrative, operational or technical assistance only. They shall not interpret law, recommend legal strategy, give legal opinions, approve legal documents or represent a User, unless separately and directly engaged as an Independent Lawyer under distinct terms.

5.4 Lawyer-Delivered and Administrative Products

(a) Any feature described as a legal review, legal health audit, legal query response, legal opinion or similar lawyer-dependent service shall be delivered exclusively by an Independent Lawyer under a separate Lawyer Engagement.

(b) Administrative checklists, templates, reminders, document organisation and workflow outputs provided by ClariCase are general operational tools. They do not contain legal conclusions and must not be relied upon as a substitute for advice from an Independent Lawyer.

6.1 Subscription Fees

(a) Subscription Fees are payable to ClariCase in accordance with the applicable Subscription Plan and the payment terms communicated to the User at the time of purchase.

(b) Unless expressly stated otherwise, Subscription Fees relate solely to the Services provided by ClariCase.

6.2 Independent Lawyer’s Fees

(a) Fees for Legal Services are separate from Subscription Fees and are governed by the Lawyer Engagement. ClariCase will clearly identify whether an amount is payable to ClariCase, to an Independent Lawyer or to a third party.

(b) Unless a separately disclosed and legally compliant payment-collection arrangement applies, ClariCase does not receive, set, control or share in professional fees charged by an Independent Lawyer.

6.3 Payment

(a) The User authorises ClariCase and its authorised payment service providers to process Subscription Fees using the payment method selected by the User. ClariCase does not ordinarily store complete card credentials.

(b) Autopay or recurring payment mandates will be activated only through an affirmative opt-in. Consent for a purchase or a recurring mandate will not be recorded through pre-ticked checkboxes or any other automatic means. The checkout flow will disclose the amount, billing cycle, applicable taxes, renewal term and the method for revoking the mandate.

6.4 Payment Information

(a) The User shall ensure that all payment information provided to ClariCase is accurate, complete and kept up to date.

(b) Failure to make timely payment of Subscription Fees may result in suspension or termination of access to the Services in accordance with these Terms.

6.5 Taxes and Price Display

The checkout page will disclose whether prices include or exclude applicable taxes and will display the total amount payable, including a break-up of all compulsory and voluntary charges, before the User confirms payment. Statutory taxes, duties or levies will be charged only as required by Applicable Law, and a tax invoice will be issued where required under the Central Goods and Services Tax Act, 2017 and the rules made thereunder.

6.6 Changes to Plans or Prices

(a) ClariCase may change Subscription Plans or Subscription Fees prospectively. A material change affecting an existing paid term will not take effect during that term unless required by law or expressly accepted by the User.

(b) ClariCase will provide reasonable advance notice of any price change applicable to a renewal and will identify the date on which the revised price becomes effective.

This Clause 7 summarises the position. The Refund Policy contains the operative detail and prevails in the event of any inconsistency in relation to refunds and cancellations.

7.1 Renewal and Autopay

(a) A Subscription Plan renews automatically only where the User has affirmatively enabled autopay. The renewal term, price and billing frequency will be disclosed before consent is obtained.

(b) ClariCase will send a reasonable pre-renewal reminder before an annual renewal and before any renewal involving a material price change.

(c) A User may revoke the payment mandate or cancel future renewal at any time through the Platform or the designated support channel.

7.2 Cancellation

Cancellation stops future renewal but does not ordinarily end the current paid term. Access continues until the end of that term unless the User requests earlier account closure or the Account is suspended or terminated in accordance with these Terms. ClariCase will not impose a cancellation charge on a User cancelling after confirming a purchase unless ClariCase bears a corresponding charge.

7.3 Refund Principles

(a) Refund eligibility is governed by the Refund Policy and Applicable Law. Payment confirmation alone does not constitute Service Activation.

(b) A full refund may be available where a duplicate, erroneous or unauthorised payment is verified, where a request is made before any material service milestone has commenced, where ClariCase is unable to provide the purchased Service, where the Service was materially misdescribed or deficient and cannot be remedied within a reasonable time, or where Applicable Law requires a refund.

(c) Where part of a Service has been delivered, ClariCase may provide a proportionate refund after deducting only the disclosed value of identifiable work actually completed and actual non-recoverable third-party charges, to the extent permitted by Applicable Law.

(d) Refund eligibility will not be denied solely because a dashboard was automatically activated, a payment was confirmed, or a Case Manager was assigned without material work having been performed.

7.4 No Outcome-Based Refund

No refund is due merely because the User changes their mind after material work begins, fails to cooperate, misses a scheduled interaction, chooses another service provider, or is dissatisfied with a legal outcome, court delay, opposing-party conduct or an Independent Lawyer’s professional decision. This Clause does not limit any remedy for deficient, materially misdescribed or undelivered Services.

7.5 Lawyer Fees and Third-Party Charges

Refunds of professional legal fees are governed by the Lawyer Engagement. Court fees, government charges and other third-party expenses are non-refundable only to the extent actually paid or irreversibly incurred.

7.6 Refund Requests and Timelines

ClariCase will acknowledge a refund request within forty-eight (48) hours, may request reasonable verification, and will ordinarily communicate a decision within seven (7) business days after receiving the information necessary to assess the request. Approved refunds will ordinarily be initiated within seven (7) to ten (10) business days. Nothing in this Clause restricts any Statutory Right or remedy.

7.7 Effect of Cancellation or Expiry

(a) The User shall continue to have access to the Services until the end of the then-current subscription period;

(b) the Subscription Plan shall not renew for a further subscription period unless the User elects to renew it or autopay is active; and

(c) access to subscription-based Services shall cease upon expiry of the applicable subscription period, subject to the export window described in Clause 8.4.

8.1 Account Registration

(a) Access to certain features of the Platform and the Services requires the creation of an Account.

(b) The User shall provide accurate, complete and current information while creating an Account and shall promptly update such information whenever necessary to ensure its continued accuracy.

(c) ClariCase may rely upon the information provided by the User unless ClariCase has actual knowledge or reasonable grounds to believe that such information is inaccurate or misleading.

8.2 Account Security

(a) The User is responsible for maintaining the confidentiality of the credentials associated with the Account and should take reasonable steps to prevent unauthorised access or use.

(b) The User shall be responsible for all activities conducted through the Account unless the User demonstrates that such activities resulted solely from circumstances beyond the User’s reasonable control.

8.3 Unauthorised Access

(a) The User shall promptly notify ClariCase upon becoming aware of any actual or suspected unauthorised access to the Account, compromise of login credentials or any other security incident affecting the Account.

(b) ClariCase may take reasonable measures, including temporarily restricting access to the Account, where necessary to protect the security of the Platform, the Services or User information.

8.4 Account Suspension, Closure and Data Export

(a) ClariCase may suspend or restrict an Account in accordance with Clause 13 where reasonably necessary to protect the Platform, Users or ClariCase’s legitimate interests.

(b) The User may request closure of the Account at any time, subject to outstanding payment obligations, active Lawyer Engagements and lawful retention requirements.

(c) Except where immediate restriction is required for security, fraud prevention, legal compliance or protection of another person, ClariCase will provide a reasonable opportunity to export User Content before permanent loss of access. The standard export window is thirty (30) days after expiry or after notice of closure.

9.1 User Responsibilities

The User shall use the Platform and the Services responsibly and in accordance with these Terms and Applicable Law. Without limitation, the User shall:

(a) provide accurate, complete and current information;

(b) maintain the security of the Account;

(c) cooperate with ClariCase and any engaged Independent Lawyer where reasonably required for the provision of the Services;

(d) use the Platform only for lawful purposes;

(e) promptly provide information or documents reasonably required for the administration of the User’s legal matter; and

(f) comply with all applicable legal and regulatory requirements while using the Platform.

9.2 User Content

(a) The User may upload, submit, store or transmit User Content through the Platform in connection with the Services.

(b) The User retains ownership of all User Content submitted through the Platform.

(c) By uploading or submitting User Content, the User grants ClariCase a limited, non-exclusive, royalty-free, worldwide licence to use, host, store, reproduce, process, transmit and otherwise handle such User Content solely to the extent reasonably necessary to operate the Platform, provide the Services, comply with Applicable Law and enforce these Terms.

(d) This licence shall continue only for so long as reasonably necessary to fulfil the purposes described above and shall terminate upon deletion of the User Content or closure of the Account, subject to any retention obligations under Applicable Law or the Privacy Policy.

9.3 User Representations

The User represents and warrants that:

(a) the User owns or has all necessary rights, permissions and authority to upload or otherwise provide the User Content;

(b) the User Content does not infringe the intellectual property rights, privacy rights or other legal rights of any third party;

(c) the User Content is not fraudulent, misleading or unlawful;

(d) the upload or use of the User Content through the Platform does not violate Applicable Law or any contractual obligation owed to another person;

(e) where User Content contains Personal Data or confidential information relating to another person, the User has a lawful basis and appropriate authority to provide it for the relevant purpose; and

(f) the User will limit uploads to information reasonably necessary for the matter and will not use the Platform to obtain, publish or circulate unlawfully acquired material.

9.4 Prohibited Conduct

The User shall not:

(a) use the Platform or the Services for any unlawful, fraudulent or unauthorised purpose;

(b) upload malware, viruses or other harmful code;

(c) interfere with or disrupt the operation, security or integrity of the Platform or the Services;

(d) attempt to gain unauthorised access to any account, system or network connected with the Platform;

(e) impersonate another individual or entity or misrepresent authority to act on behalf of another person;

(f) upload or transmit User Content that infringes the rights of any third party or violates Applicable Law;

(g) reverse engineer, decompile or otherwise attempt to derive the source code of the Platform except to the extent expressly permitted under Applicable Law; or

(h) engage in any activity that may impair the availability, reliability or security of the Platform or the Services.

9.5 Removal of User Content

(a) ClariCase may remove, restrict access to or disable User Content where ClariCase reasonably believes that such User Content:

(i) violates these Terms;

(ii) violates Applicable Law;

(iii) infringes the rights of any third party;

(iv) creates a material security risk; or

(v) is otherwise necessary to remove in order to protect the Platform, the Services or other Users.

(b) Where reasonably practicable, ClariCase shall notify the User of such action and provide an opportunity to address the relevant issue, unless doing so would be unlawful or would compromise the security or integrity of the Platform or the Services.

10.1 Ownership

(a) The Platform, the Services and all associated software, technology, content, designs, trademarks, logos, graphics, databases, compilations, documentation and other intellectual property made available by ClariCase are owned by or licensed to ClariCase and are protected under Applicable Law.

(b) Except as expressly provided in these Terms, no right, title or interest in any intellectual property is transferred to the User.

10.2 Limited Licence

(a) Subject to these Terms and the applicable Subscription Plan, ClariCase grants the User a limited, non-exclusive, non-transferable and revocable licence to access and use the Platform and the Services solely for the User’s personal or internal business purposes.

(b) This licence does not permit the User to reproduce, distribute, modify, commercially exploit or create derivative works from any part of the Platform or the Services except as expressly authorised by ClariCase or permitted under Applicable Law.

10.3 Feedback

If a User voluntarily provides suggestions, comments, recommendations or other feedback relating to the Platform or the Services, the User grants ClariCase a perpetual, irrevocable, worldwide, royalty-free licence to use, modify and incorporate such feedback into the Platform or the Services without any obligation to compensate the User. This Clause does not apply to User Content or to any Personal Data.

10.4 Reservation of Rights

All rights not expressly granted under these Terms are reserved by ClariCase and its licensors.

11.1 Privacy

(a) ClariCase processes Personal Data in accordance with the Privacy Policy, the Consent and Permissions Policy and Applicable Law, including the Information Technology Act, 2000 and the rules made thereunder and the Digital Personal Data Protection Act, 2023 and the rules made thereunder, to the extent brought into force and applicable from time to time.

(b) ClariCase will request separate, purpose-specific permission where consent is required, including for optional communications, call recording, non-essential cookies, external artificial intelligence processing of legal documents, and any disclosure beyond what is necessary to provide a requested Service.

11.2 Confidentiality and Access

(a) ClariCase recognises that information on the Platform may concern sensitive legal matters. Access is limited to authorised personnel and providers on a need-to-know and least-privilege basis.

(b) ClariCase may access, use or disclose information only as reasonably necessary to provide the Services, comply with Applicable Law or a lawful order of a court, tribunal or governmental authority, investigate fraud or security incidents, protect the rights, property or safety of ClariCase, Users, Independent Lawyers or third parties, or enforce these Terms.

(c) Contractual confidentiality owed by ClariCase is distinct from advocate-client privilege, as explained in Clause 4.5.

11.3 Third-Party Services and Data Processors

(a) ClariCase may use payment, cloud, communications, identity verification, analytics, cybersecurity and other providers. Where a provider processes Personal Data on ClariCase’s behalf, ClariCase will put in place appropriate contractual and security safeguards.

(b) Third-Party Services independently selected or directly used by a User or an Independent Lawyer may be governed by their own terms and privacy practices. ClariCase is not responsible for the independent acts or omissions of such providers, except to the extent liability cannot be excluded under Applicable Law.

11.4 Retention, Export and Deletion

(a) Information is retained in accordance with the Privacy Policy and the applicable retention schedule. Upon account closure, ClariCase will delete or anonymise information when the purpose is complete and retention is no longer legally or operationally required.

(b) The User may request an export of available User Content during the applicable export window. Backup copies may persist for a limited cycle and will remain protected until overwritten or deleted.

12.1 Disclaimers

(a) The Platform and the Services are provided on an “as is” and “as available” basis, subject to Applicable Law.

(b) While ClariCase uses reasonable efforts to provide reliable and efficient Services, ClariCase does not represent or warrant that:

(i) the Platform or the Services will be uninterrupted, error-free or available at all times;

(ii) the Platform will be free from viruses, malicious code or other harmful components;

(iii) the Services will meet every User’s individual requirements or expectations; or

(iv) the use of the Platform or the Services will result in any particular legal outcome.

(c) ClariCase provides technology-enabled legal journey management services and does not provide Legal Services. Any Legal Services are provided exclusively by Independent Lawyers, who remain solely responsible for their professional advice, representation and legal obligations.

(d) ClariCase is entitled to rely upon the authenticity, completeness and accuracy of information and documents provided by a User unless ClariCase has actual knowledge or reasonable grounds to believe that such information or documents are inaccurate, fraudulent or otherwise unlawful. ClariCase shall not be responsible for independently verifying the authenticity or legal validity of information or documents submitted by a User, except where expressly required by Applicable Law or by the nature of the Services.

(e) Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded under Applicable Law.

12.2 Limitation of Liability

(a) To the fullest extent permitted by Applicable Law, ClariCase shall not be liable for indirect, incidental, consequential, special, exemplary or punitive damages, including loss of profits, revenue, business opportunity, goodwill or anticipated savings.

(b) Subject to Applicable Law, ClariCase’s aggregate liability arising from the Platform, the Services or these Terms shall not exceed the Subscription Fees paid by the affected User to ClariCase during the twelve (12) months immediately preceding the event giving rise to the claim.

(c) The exclusions and the cap in this Clause do not apply to liability arising from fraud, wilful misconduct, gross negligence, breach of confidentiality, infringement of third-party intellectual property rights, or any liability that cannot lawfully be excluded or limited.

(d) Nothing in this Clause 12.2 affects any Statutory Right or any remedy available to a consumer under the Consumer Protection Act, 2019.

12.3 Indemnity

(a) The User shall indemnify ClariCase and its personnel against third-party claims, losses and reasonable costs arising directly from the User’s material breach of these Terms, unlawful misuse of the Platform, fraudulent or wilful misconduct, or User Content that unlawfully infringes another person’s rights.

(b) ClariCase shall give the User prompt notice of an indemnified claim, permit the User to participate in the defence where appropriate, and take reasonable steps to mitigate loss. The User shall not settle a claim in a manner that admits liability by, or imposes non-monetary obligations on, ClariCase without ClariCase’s prior written consent.

(c) No indemnity applies to the extent a claim results from ClariCase’s own breach, negligence or wilful misconduct.

(d) For the purposes of this Clause, “personnel” includes ClariCase’s directors, officers, employees, Case Managers, agents, contractors and authorised representatives.

13.1 Suspension of Services

(a) ClariCase may temporarily suspend or restrict a User’s access to all or part of the Platform or the Services where reasonably necessary to:

(i) investigate suspected fraud, unauthorised access or misuse of the Platform;

(ii) address a material breach of these Terms;

(iii) protect the security, integrity or availability of the Platform or the Services;

(iv) perform scheduled maintenance, emergency maintenance or implement security updates;

(v) comply with Applicable Law or a lawful order of a court, tribunal or governmental authority; or

(vi) protect the rights, safety or legitimate interests of ClariCase, its Users, Independent Lawyers or third parties.

(b) Where reasonably practicable, ClariCase shall notify the User of such suspension and, where appropriate, provide an opportunity to remedy the relevant issue before continuing the suspension.

(c) Nothing in this Clause requires ClariCase to provide prior notice where immediate suspension is reasonably necessary to protect the security, integrity or lawful operation of the Platform, the Services or User information. In such cases, ClariCase shall provide notice as soon as reasonably practicable thereafter.

13.2 Termination

(a) The User may terminate these Terms at any time by closing the Account and discontinuing use of the Platform, subject to any active Subscription Plan and the provisions relating to cancellation contained in these Terms.

(b) ClariCase may terminate or suspend these Terms or a User’s access to the Platform or the Services if:

(i) the User commits a breach of these Terms and fails to remedy such breach within a reasonable period after receiving notice, where the breach is capable of being remedied;

(ii) the User engages in fraudulent, unlawful or abusive conduct;

(iii) continued provision of the Services would violate Applicable Law or expose ClariCase to material legal or regulatory risk;

(iv) the User repeatedly violates these Terms despite prior warnings; or

(v) ClariCase permanently discontinues the relevant Services.

(c) Termination shall be without prejudice to any rights or remedies that accrued prior to the effective date of termination.

13.3 Effect of Suspension or Termination

(a) Upon suspension or termination, the User’s right to use the affected Services ceases to the extent stated in the notice, outstanding payment obligations remain payable, and information may be retained in accordance with the Privacy Policy and Applicable Law.

(b) Unless access must be restricted immediately for security, fraud prevention, legal compliance or safety, ClariCase will provide a reasonable opportunity to export User Content during the standard thirty (30) day export window.

(c) ClariCase will use reasonable efforts to communicate material upcoming hearing dates or time-sensitive administrative reminders already recorded on the Platform before permanent closure, but the User remains responsible for verifying all legal deadlines with the Independent Lawyer.

(d) Provisions intended by their nature to survive termination will remain effective.

13.4 Modifications to the Platform and Services

(a) ClariCase continually develops and improves the Platform and the Services and may introduce, modify, suspend or discontinue features, functionality or components for commercial, operational, technical, security or legal reasons.

(b) Where reasonably practicable, ClariCase shall endeavour to provide advance notice of material changes likely to significantly affect the User’s use of the Services.

(c) Nothing in this Clause obliges ClariCase to continue offering any particular feature or functionality indefinitely.

13.5 Changes to these Terms

(a) ClariCase may amend these Terms to reflect changes in Applicable Law, the Platform, the Services, security practices or business operations.

(b) Material amendments will be notified reasonably in advance. Express consent will be obtained where required by Applicable Law; otherwise continued use after the stated effective date may constitute acceptance to the extent legally permissible.

(c) An amendment will not retroactively reduce a User’s accrued Statutory Rights, nor alter the price or material scope of a current paid term without lawful basis and appropriate notice or consent.

(d) If the User does not agree to an amendment, the User may stop using the Platform and cancel future renewal. Refund treatment for the current term will be determined under the Refund Policy and Applicable Law.

14.1 Governing Law

These Terms and any dispute or claim arising out of or relating to the Platform, the Services or these Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

14.2 Good Faith Resolution

(a) If any dispute, controversy or claim arises out of or in connection with these Terms, the Platform or the Services, ClariCase and the User shall first use reasonable efforts to resolve the dispute through good-faith discussions.

(b) Either party may notify the other in writing of the existence of a dispute. Upon such notice, the parties shall endeavour to resolve the dispute amicably within thirty (30) days, or such longer period as they may mutually agree.

(c) The parties shall participate in such discussions in good faith; however, neither party shall be obliged to accept any proposed settlement or compromise.

(d) Nothing in this Clause prevents either party from seeking urgent interim or injunctive relief where such relief is reasonably necessary to protect its rights or interests.

14.3 Arbitration

(a) Subject to the consumer and statutory carve-outs in Clause 14.4, a dispute not resolved under Clause 14.2 may be referred to final and binding arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996.

(b) The sole arbitrator shall be appointed by mutual agreement of the parties. If the parties do not agree within thirty (30) days after a written request for arbitration, either party may seek appointment in accordance with Section 11 of the Arbitration and Conciliation Act, 1996. Neither party shall have the right to appoint the sole arbitrator unilaterally.

(c) The seat and legal place of arbitration shall be New Delhi, India. The proceedings shall be conducted in English. Hearings may be conducted virtually or at another venue agreed by the parties without changing the seat.

(d) The arbitrator may allocate costs in accordance with Applicable Law. Courts at New Delhi shall have jurisdiction in respect of applications relating to the arbitration, subject to any mandatory jurisdiction applicable to a consumer or other protected party.

14.4 Statutory and Consumer Remedies

(a) Nothing in these Terms prevents either party from seeking urgent interim, injunctive or equitable relief from a competent court, or requires arbitration of a dispute that is not legally arbitrable.

15.1 Entire Agreement and Order of Precedence

(a) These Terms, together with the applicable order or Subscription Plan description, the Privacy Policy, the Refund Policy, the Consent and Permissions Policy, the Platform Role and Legal Services Disclaimer, the Grievance Redressal Policy and any other expressly incorporated document, constitute the agreement between ClariCase and the User concerning the Platform and the Services.

(b) In the event of inconsistency: (i) a specific written order or plan description governs the commercial scope of that purchase; (ii) the Privacy Policy and any purpose-specific notice govern the processing of Personal Data; (iii) the Refund Policy governs refunds and cancellation; and (iv) these Terms govern all other Platform and Service matters. A Lawyer Engagement governs Legal Services and professional legal fees.

15.2 Severability

(a) If any provision of these Terms is held to be invalid, illegal or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable or, where such modification is not possible, severed from these Terms.

(b) The remaining provisions shall continue in full force and effect.

15.3 No Waiver

No failure or delay by ClariCase in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. Any waiver shall be effective only if made expressly in writing.

15.4 Assignment

(a) The User shall not assign, transfer or otherwise dispose of any rights or obligations under these Terms without ClariCase’s prior written consent.

(b) ClariCase may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, corporate restructuring, sale of business or assets, or otherwise as permitted by Applicable Law, provided that such assignment does not materially diminish the User’s rights under these Terms.

15.5 Force Majeure

ClariCase shall not be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure results from events beyond its reasonable control, including natural disasters, epidemics, pandemics, war, terrorism, civil unrest, labour disputes, governmental actions, failures of telecommunications or internet services, cyber incidents or power outages. ClariCase shall use reasonable efforts to resume performance as soon as reasonably practicable following the cessation of such event.

15.6 Relationship of the Parties

Nothing in these Terms shall be construed as creating any partnership, joint venture, agency, employment or similar relationship between ClariCase and the User, or between ClariCase and any Independent Lawyer.

15.7 Survival

Any provision of these Terms which, by its nature or express wording, is intended to survive suspension, termination or expiry shall continue in effect, including provisions relating to payment obligations, intellectual property, confidentiality, limitation of liability, indemnity, dispute resolution and any accrued rights or obligations.

15.8 Notices

(a) Where these Terms require ClariCase to provide notice to the User, such notice may be provided by email, through the Platform, by in-Platform notification or by any other reasonable electronic means.

(b) The User shall ensure that the contact information associated with the Account remains accurate and up to date.

15.9 Company Particulars, Nodal Officer and Grievance Officer

In compliance with the Information Technology Act, 2000 and the rules made thereunder (including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021) and Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, the following particulars are published. ClariCase may change these details from time to time by updating this Clause.

Legal name: ClariCase Assist Private Limited

Corporate Identity Number (CIN): U69100DC2026PTC469118

GSTIN: 07AANCC5939L1Z0

Registered office: BE Block, Flat No. 153 SFS, Janakpuri, West Delhi – 110058, New Delhi, India

Website: www.claricase.com

Grievance Officer: Mr. Atul Sharma

Email: connect@claricase.com

Telephone: +91 70611 67931

Business hours: Monday to Friday, 10:00 a.m. to 6:00 p.m. Indian Standard Time, excluding public holidays

Grievances are handled in accordance with the Grievance Redressal Policy and the timelines set out in that Policy.

15.10 No Third-Party Rights

Except as expressly provided in these Terms, no person or entity that is not a party to these Terms shall have any right to enforce any provision of these Terms.